FAQ: Do I need to prepare prior to treatment?
Yes. Our technicians need full access to your space with nothing in the way for them to perform the work properly. There should be no clutter of any kind.
For bed bugs: Closets need to be emptied with everything wrapped up & sealed. All clothing should be washed and kept in sealed plastic bags.
For rodents & other insects: Access to baseboards is needed to look for entry points. Kitchen cabinets & drawers need to be emptied to allow access to critical entry points.
Will any spray that is used damage or stain the furniture or carpet in my home?
No, it will not.
What type of Eco-friendly treatment options do you offer?
We offer the following eco-friendly treatments:
- Thermal Heat
- Eco-green Applications
- Heat Steam
I have bed bugs, will I need to follow up with multiple treatments?
For bed bugs a minimum of 2 treatments is required. This is needed for the most effective results and also so that we can target both adults, babies (nymphs) & unhatched eggs.
What types of payment do you accept?
We accept cash or credit card.
How soon will a technician arrive?
Most of the time we can schedule a technician to arrive at your home within 1 hour.
Do you offer warranties for the work performed?
Yes, we offer warranties of 30, 60 or 90 day periods. Your options will be discussed in person with our technicians.
Do you guarantee your work?
Absolutely. If you are not satisfied with our service, let us know and we will fix it ASAP so that you are 100% satisfied with our work.
How long does the treatment take?
For bed bugs it usually takes 1-3 hours. Evacuation is mandatory for a 6 hour period while we perform work. A 24 hour evacuation period is needed for children under the age of 4 and anyone with breathing problems (asthma/COPD..etc).
Will you be in communication with me about the job?
Yes, our technician will call you prior to arriving and after the job has been completed. Any necessary arrangements to lock the door will be discussed with the technician.
Will I receive a copy of the work order that was performed?
Absolutely. You will receive an invoice emailed to you which details any work performed. The invoice can be paid upfront over the phone prior to the start of the work or on the spot with the technician.
Can you describe your inspection process for bed bugs?
We first will come to your location and perform a visual inspection to assess the situation. If you have ordered a canine inspection then we will also perform the canine inspection at the same time.
After inspection, we determine the best method to tackle the situation and begin preparation for treatment. We provide bed bug prep services or you may do the prep yourself prior to treatment.
Then, we will perform the treatment to your location. We require 2 treatments for maximum effectiveness and also so that we can effectively treat adult & nymph (baby) bed bugs as there will most likely be bed bugs at different growth stages at your location.
How effective are bed bug dogs?
Extremely effective. In addition to a visual inspection by a technician, our bed bug dogs have a detection accuracy of 98%. Various studies have shown that bed bug dogs are a highly effective method to detect bed bugs in places where humans cannot reach, see or smell.